Training Specialist Revenue Cycle/Medical Billing/Full Time/Remote

Henry Ford Health System
United States, Michigan, Troy
May 22, 2025
Works collaboratively with leadership to identify training needs. Develops a training curriculum for all new and existing employees. Utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Designs course content, using information gained from requesting party through needs assessments. Evaluates the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plans training schedules considering operational needs. Facilitates training sessions for all Customer Service/CBO Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity. EDUCATION/EXPERIENCE REQUIRED: High School Diploma. Bachelor's Degree in Education, Business Administration, or related field preferred. Five (5) years of experience in the training field. One (1) year of curriculum development. Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities. Excellent documentation skills. Excellent verbal and written communication skills. Self-directed and self-motivated. Strong interpersonal skills and discretion. Organizational and time management skills. Problem solving and decision making ability. Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials. Coaching and counseling. Organization and planning. Leadership and management. Quality improvement. Additional Information Organization: Corporate Services Department: Ascension Ambulatory CBO Shift: Day Job Union Code: Not Applicable