Customer Service Representative II

-Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
-Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
-Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
-Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
-Assist patients in understanding their medical bills, insurance coverage, and payment options.
-Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Collections Experience 2-3 years required

Knowledge, Skills and Abilities
- Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.
- Familiarity with insurance plans, government programs, and their billing requirements.
- Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
- Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
- Attention to detail and accuracy in recording collection activities and maintaining documentation.