New

Customer Service Representative

Vaco
$55,000.00 - $60,000.00 / yr
401(k), retirement plan
United States, Illinois, Chicago
May 21, 2025
Vaco is hiring a Customer Service Representative Location: Chicago, IL Compensation: $55,000-$60,000/annually Position Summary: Primary responsibility to interact with customers, addressing their questions and concerns, and resolving issues to ensure satisfaction.Act as the company's first point of contact, providing information, processing orders, and handling returns or complaints. Maintain accurate records of customer interactions for quality analysis. Provides operational support for the Sales/Marketing team to promote revenue growth, productivity and exceptional levels of customer service satisfaction. Responsibilities/Duties: Process incoming customer orders accurately and efficiently. Verify details, pricing, quantities, inventory levels and shipping requirements. Collaborate with cross-functional teams, sales, inventory management, and logistics to ensure timely and accurate order fulfillment. Serve as liaison between teams. Prepares all documents for domestic and international shipments including pro-forma invoices where necessary. Addressing customer inquiries related to order status and delivery timelines. Communicate ship schedules, issues and/or delays to customer to ensure reasonable expectations. Understand and implement customer invoicing requirements (EDI, ASN, utilizing various invoicing systems, online portals). Preparing and issuing invoices to customers accurately and on time. Transmit (EDI) and send invoices daily to customers for orders shipped. Ensure proper billing of freight and special charges. Prepare daily reports of open (not yet shipped) and invoiced orders. Maintaining customer records Responsible for price/promo sheets management and entering discounts. Support Sales team. Answer incoming consumer calls, assisting with inquiries and concerns to ensure a positive consumer experience. Manage concerns, de-escalating tense situations, and finding satisfactory solutions. Maintain consumer response log of comments, concerns and issues. Aid in the development and implementation of Food Safety Fundamentals and Food Safety Plan as outlined in the BRCGS system. Reporting and other tasks as assigned. Participate in process improvement initiatives to enhance order processing efficiency Qualifications: Ability to multi-task and handle numerous assignments simultaneously. A forward thinker seeking productivity and exceptional service. Customer centric. Strong communication, problem-solving and interpersonal skills Ability to work well in a team environment as well as independently. A professional, positive and enthusiastic attitude. Excellent listening and feedback skills. EDUCATION/EXPERIENCE: * Bachelor's degree; and, three to five years related experience and/or training; or equivalent combination of education and experience. 3-5+ years within a product related call center role SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC: Proficient in Microsoft Excel, Word and, PowerPoint. Background with Microsoft Dynamics GP and True Commerce a plus. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.