New

C5853-US1 - Sr Customer Experience Specialist (Contractor) - US1

YOH Services LLC
401(k), employee discount
United States, California, San Diego
3131 Camino Del Rio North (Show on map)
May 19, 2025
C5853-US1 - Sr Customer Experience Specialist (Contractor) - US1 Category: Administration & Office Support Employment Type: Contract Reference: BH-385410 Sr. Customer Experience Specialist needed for a contract opportunity with Yoh Scientific's client located in San Diego, CA. This position will be for a major biotech company and is suitable for someone with a bachelor's degree with 3+ years of experience working in a briefing center or equivalent experience in a customer-facing role in marketing, sales, or customer success. Shifts available: Monday - Friday, 8 am to 5 pm. Key Responsibilities Customer Engagement Manager, you will be responsible for orchestrating tailored, high-profile engagements within our state-of-the-art Customer Engagement Center (CEC) located in San Diego. You will collaborate with cross-functional teams to facilitate compelling discussions, ensure seamless execution, and drive meaningful customer interactions that support business objectives. Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc. Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions Manage experience through various delivery methods: on-site, virtual and hybrid Provide feedback to account team and discussion leaders in form of debrief Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings Maintain detailed knowledge of Illumina products and solutions Qualifications Bachelor's degree in marketing, related technical field, or equivalent practical experience. 3+ years of experience working in a briefing center or equivalent experience in a customer-facing role in marketing, sales, or customer success Experience working closely with executives (internally and of customers) Passionate about Customer Experience - willing to go the extra mile Excellent communication and negotiating skills Knowledge of Salesforce.com and briefing management software a plus Location at San Diego HQ is required Working outside of normal business hours may be required Opportunity is Calling, Apply Now! Contract: 12 months with potential for extension and/or conversion. Salary:$39.00 per hour, W2. Recruiter: Ery Baniqued What's In It for You? We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly ePayroll Employee Discount Programs Referral Bonus Programs Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Estimated Min Rate: $35.00 Estimated Max Rate: $39.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.