Director of Aquatics

Description

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We're searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As the Director of Aquatics you will provide oversight of our Waterpark Operations, by ensuring a safe, clean, family-fun activity center to guests of the hotel while providing leadership and direction to the Waterpark & Activities Team.

Tucked within historic Lake Geneva, Timber Ridge Lodge at Grand Geneva Resort is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories. The Grand Geneva is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

What will you be doing?

* Oversee all administrative duties for staff and park operations including hiring, training, and scheduling employees, submitting payroll edits, tracking attendance, and implementing disciplinary actions.

* Provide daily coaching and mentoring to Waterpark associates, ensuring maintenance of training records and equipment, and coordinating with engineering and vendors for maintenance.

* Manage compliance with local, state, and federal laws, safety and sanitation standards, and payroll responsibilities.

* Promote a safe and professional workplace, enforce rules and regulations, implement and update emergency action plans and schedule emergency practice drills.

* Coordinate water quality concerns, including testing water, recording results, adding chemicals, and addressing customer comments, while also monitoring and ensuring timely maintenance of all equipment in collaboration with the engineering department and outside vendors. Communicate and implement park closures as needed for unforeseen circumstances.

* Attend workshops/meetings to enhance Aquatic Center and hotel operations.

* Handle community relations and emergency first aid, provide surveillance during park hours and special events, and respond to emergencies.

* Evaluate lifeguard staff, communicate with guests in a courteous manner, and coordinate accident reports.

* Communicate with management regarding staff, training, recommendations, and other duties as assigned.

* Perform Manager on Duty shifts as assigned.

What do you bring to the role?

* Bachelor's degree in recreation, business administration or closely related field, or equivalent experience.

* Exceptional verbal and written communications.

* Minimum of 5 years of experience in a position of supervising 30+ aquatic team members.

* Thorough knowledge of Waterpark Management including the following:

* Knowledge of and Certification in Aquatics.

* Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) Certification or ability to obtain within 6 months of hire.

* Lifeguard Instructor, American Red Cross or Ellis & Associates Lifeguard Instructor License.

* American Red Cross Lifeguard Certification.

* Extensive knowledge of local fire codes and water regulations Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

* Park when treated as public space under the fire codes.

* Thorough knowledge of hotel and meeting related services available to clients.

* Considerable skill to compose professional documents such as memos, proposals and safety related documents.

* Considerable ability to read the English language sufficiently to effectively analyze reports, forms, memos, in-house and third party correspondence.

* Must be able to work in a fast-paced environment.

* Punctuality and regular reliable attendance.

* Must have a professional appearance and maintain grooming standards.

* Must be willing to work nights, weekends and holidays, as the Waterpark is open 360 days a year. Most hours will be evenings and weekends, but candidate must be willing to work a variable schedule to ensure proper operation of the facility.

What's in it for you?

* A free, well-balanced meal every shift

* Discounted gym membership

* Room discounts at Marcus Hotels & Resorts

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* Free parking

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Early wage access

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

* And more!

About us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Timber Ridge Lodge & Waterpark is an equal opportunity employer.