New

Library Lead Passport Office Agent

City of New Haven
$25.00 / hr
United States, Connecticut, New Haven
165 Church Street (Show on map)
May 17, 2025
Introduction The New Haven Free Public Library offers Passport and Passport Photo services, where patrons can apply for and renew passports. Information on our Passport Services can be found HERE. PRIMARY FUNCTIONS This is a part-time, 19 hours per week, paraprofessional position in the passport office of the New Haven Free Public Library. This position leads the work of the Passport Agents and ensure that all agents are in compliance with US Department of States protocols in both meeting requirements and in following all passport related work procedures. Work may include evenings and weekends, at Ives Main Library, or at other library branches, or at special outreach events in the community. TYPICAL DUTIES AND RESPONSIBILITIES Trains new and existing passport agents and schedules any needed training from The US Department of State. Ensure that all agents are in compliance with US Department of States protocols in both meeting requirements and in following all passport related work procedures. Acts as the liaison between US Department of State officials and NHFPL Passport Office. Creates schedule for Passport Agents. Accepts passport applications from customers and review all paperwork to ensure that required information and documentation has been provided. Inspects passport applications for accuracy and potential fraudulent information. Answers questions from the public on passport applications and procedures required by the U.S. Department of State. Takes passport photos. Collects of all passport associated fees for submission to the Department of State. Provides reports of all passport applications processed. Mails out and track all passport applications sent. Ensures payments are accurate and transmitted to business staff personnel. Maintain records of all financial transactions and transmittals. Performs routine clerical duties, including data entry. Supports the Library's computer and technology services. Performs other related work as required. EDUCATION, QUALIFICATIONS & EXPERIENCE High School diploma required Current U.S. citizenship required At least one year of experience in library, clerical or customer service work, including training and supervisory experience. KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES Or, any equivalent combination of experience and training which provides the necessary knowledge, skills and abilities: Ability to learn Passport Agency procedures, and processing requirements. Experience leading and training other workers in work-related procedures and protocols. Experience handling a variety of forms of payment (i.e.: cash, checks, electronic transactions). Experience in maintaining financial records and in creating financial transaction reports. Knowledge of computer hardware and software in order to provide support to the Library's computer and technology services. Knowledge of correct English usage, punctuation, spelling, grammar and vocabulary. Must possess excellent customer service and telephone skills. Must be attentive to details. Ability to file alphabetically and numerically. Ability to make basic arithmetic computations. Must be committed to hours assigned. Bilingual English/Spanish is highly desirable. NECESSARY SPECIAL REQUIREMENTS Ability to pass US passport training and test as well as yearly recertification during duration of employment. SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT This is a General Fund, "Non Tested" position. This part time position is not eligible to receive medical benefits, vacation pay, holiday, union membership, or union contractual benefits. Any period of part time employment will not be construed in any way to mean probationary employment. Persons may not be employed in two concurrent part time positions with the City and/or the Board of Education at the same time. The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support. Employment is contingent upon the successful completion of: (1) a pre-employment background check,and (2) a pre-employment drug screening in accordance with the City's Drug Free Workplace Policy. Instructions and information on this pre-employment process are included in Conditional Offer of Employment. Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana. Selection Plan Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. Submissions may be evaluated prior to a posted closing date, and a hiring decision may be made prior to the removal of the job posting. Information regarding the employment and selection process can be found HERE. Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department. We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position. Conclusion To apply for this opportunity: Complete your User Registration. You are encouraged to save your Applicant Profile for future use. You MUST* click on the job posting you are interested in, and click Apply or Apply Online from within that posting. MAKE SURE the job you are applying for is named at the top of the page as you review your application! Review or modify your application for that position Click "Ready to Send App" or the "Send" tab; read page and click the attestation Click "Send to City of New Haven" You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION" You will also receive an email and text, if a number was provided, confirming your submission If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.