RN Patient Representative Coordinator PRN

Job Description:

RN Patient Representative Coordinator PRN - Patient Advocate

PRN - schedule varies/as needed

Job Description:

Receive, handle, and respond to patient complaints/grievances and other needs. Serve as a liaison by listening to concerns, identifying opportunities for improvement, and seeking solutions through the appropriate administrative channels. Collaborate with the healthcare team to improve patient care and promote positive patient, family, physician, and caregiver communication. Serve as the Patient & Family Engagement (PFE) Coordinator, providing leadership to the Patient & Family Advisory Council (PFAC). Assist patients and the public with executing advance directives. Coordinate operational tasks related to the patient experience survey process.

Requirements:

• Bachelor's degree in nursing or other healthcare related field required.

• Active RN license issued by the state of KY required.

• Minimum of 2 years of experience in patient advocacy, healthcare navigation/operations, or a related role within a hospital or healthcare setting.