New

Asst Pat Svcs Mgr Ambulatory - East - L&M Campus

Yale New Haven Health
United States, Connecticut, New London
365 Montauk Avenue (Show on map)
May 17, 2025
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe, reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with practice leadership on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below. EEO/AA/Disability/Veteran Responsibilities 1. Patient Flow: Serve as the clinical leader working in collaboration with the Practice Manager and Clinicians , and other members of the healthcare team and ancillary services to ensure safe patient flow. 1.1 Shares accountability for safe, effective, high quality care and optimal outcomes in the ambulatory practice. 2. Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient. 2.1 Provides oversight and coordination required to ensure appropriate staffing levels and skill mix are maintained. 3. Financial Performance: Participate in practice strategies to ensure the financial well-being of the organization and how day to day clinical operations impact the overall financial state of YNHHS. 3.1 Collaborate with multidisciplinary team and other departments to ensure cost adherence and effective management of non-labor and labor fiscal responsibilities. 4. Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care at the practice. This will achieve superior outcomes. 4.1 Conducts regular patient, staff and leader rounding. 5. Assists with interpreting, tracking, and trending organizational, nursing, and service line report data related to quality and safety outcomes. 5.1 Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards. Qualifications EDUCATION Bachelor's degree is required: Master's preferred (One degree must be in nursing.) EXPERIENCE Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities. LICENSURE Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire. SPECIAL SKILLS Ability to direct a diverse work force in a dynamic operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices. YNHHS Requisition ID 146074