Senior Systems Administrator (SA)

POSITION PURPOSE:

The Senior Systems Administrator (SA) is responsible for provisioning, installing, configuring, operating, and maintaining systems hardware, software, and infrastructure. This role will conduct technical research to support innovation and assist end-users with hardware and software issues. The Senior Systems Administrator will supervise and administer Help Desk Operations to ensure all systems and procedures comply with organizational values, supporting staff, clients, and partners.

• Architect and deploy scalable technology solutions to meet project-specific and enterprise-wide operational requirements
• Administer and optimize Help Desk operations, ensuring high availability and resolution support issues
• Manage lifecycle processes for endpoint hardware and software, configuration, deployment, and decommissioning
• Plan, execute, and monitor infrastructure and application-related projects, adhering to project management frameworks and timelines
• Perform installation, configuration, and integration of enterprise systems, including financial collaboration, and line-of-business applications
• Develop and maintain detailed installation, configuration, and operational documentation and runbooks
• Enforce compliance with system standards, security baselines, and industry best practices
• Evaluate, recommend, and implement automation strategies (e.g. scripting, configuration management tools) to streamline system administration workflows
• Oversee software imaging and deployment using centralized management platforms

• Monitor system health and integrity, including hardware status, server performance, system processes, event logs, and the successful completion of scheduled tasks such as backups
• Coordinate with the Security Operations Center (SOC) to investigate and remediate security alerts and incidents
• Develop, implement, and maintain backup strategies, ensuring data integrity and recoverability
• Administer Microsoft Office 365 and Azure environments, including Exchange Online, SharePoint, Teams and Azure AD services
• Maintain and manager Active Directory and domain services
• Process and fulfill user account lifecycle requests (provisioning, deprovisioning, role changes, permissions)
• Provide Tier 2/3 technical support, diagnosing and resolving escalated user issues across systems and applications
• Perform system recovery and remediation from hardware and software failures, coordinating with impacted stakeholders to minimize downtime

• Perform routine application of operating system patches, security updates, and administrative utilities: deploy new services in alignment with infrastructure requirements
• Upgrade, configure, and maintain enterprise applications - including accounting, messaging and collaboration platforms - based on evolving project and business needs
• Develop, document, and maintain standard operating procedures (SOPs), configuration baselines, and system administration protocols

• Bachelors degree in Computer Science, Information Technology, or a related technical discipline

• 5 years of progressive experience in Systems Administration or Systems Engineering, with demonstrated senior-level responsibilities
• ITIL Certification required, strong understanding of IT service management best practices
• Microsoft certifications (e.g. MCSA, MS-900, AZ-104) preferred
• Bilingual proficiency in Spanish and English is highly desirable
• Excellent communication skills, with the ability to convey complex technical concepts to diverse audiences and provide actionable guidance on intricate issues
• Flexibility to work evenings and weekends as required, often with minimal advance notice, in support of critical systems or projects