New

Student Support Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nevada, Las Vegas
May 17, 2025
Professional Summary The Family Support Representative serves as the primary contact for families, supporting them throughout their enrollment journey. Reporting to the Supervisor of Student Services within the Customer Engagement & Retention Department, this remote role ensures a seamless experience for students and their families by providing exceptional customer support, onboarding assistance, and academic placement guidance. Operating within Eastern or Central Standard Time, the Family Support Representative fosters strong relationships with families, ensuring student success and retention through proactive engagement and advocacy. Key Responsibilities * Assist families via inbound calls, addressing inquiries and processing account updates. * Advocate for students by guiding them through their enrollment process and resolving concerns. * Review student accounts to identify outstanding tasks, providing recommendations for success. * Maintain accurate documentation of student records in online systems. * Ensure workflow efficiency, data integrity, effective communication, and retention strategies. * Conduct outbound calls to support onboarding and student retention efforts. * Adhere to FERPA regulations to protect student privacy and confidentiality. * Troubleshoot and de-escalate family concerns with patience and professionalism. * Perform additional responsibilities as assigned to support the department's mission. Skills: * Strong problem-solving skills with goal-driven outcomes. * Excellent verbal and written communication abilities. * Self-confidence, patience, and empathy in engaging with students and families. * Adaptability to multi-generational needs and diverse backgrounds. * Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint). * Familiarity with FERPA and privacy regulations. Qualifications (Preferred): * Experience in customer service and call center environments. * Experience in supporting students and families in a fast-paced setting. * Experience working in a virtual environment. Shift: Monday - Friday, 6am- 3pm PST Duration: 4 months Start Date: 7/7 Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.