Manager, Product Management

Job Purpose

At ICE Mortgage Technology, the Manager, Product Management plays a critical role in the management of product initiatives and is responsible for the business outcomes of the product. This role is accountable for ensuring that complex solutions are planned, developed as per timeline and brought to market.

Responsibilities

• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• May prepare and present product roadmap reviews as well as providing product's general strategic direction. Acts as Voice of the customer to articulate value proposition.
• Uses knowledge of systems and industry to identify product enhancement needs.
• Leads teams in the delivery of outsourced solutions to the client while managing the delivery and release schedule in alignment with financial goals and company processes.
• Understands product profitability. May be responsible for revenue and profitability of assigned products.
• Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
• Monitors the work of team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters and acts as escalation point as needed.
• Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions, as needed.
• Practices open and honest communications with all stakeholders. Acts as servant leader to the organization, may mentor guide and advise on the work of others.
• Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement.
• Determines success criteria and recommends "go / no go" decision.
• May participate in the determination and approval of service level agreements (SLAs) related to products.
• Works closely with sales, business and development teams to review enhancement requests for strategic value and align resources to highest priorities.
• Presents product information and industry thought leadership to external audiences in webinars and client conferences as needed.
• Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.
• May require up to 15% travel.
• Performs other related duties as assigned.

Knowledge and Experience

• Bachelor's degree in business, computer science, product marketing, or the equivalent combination of education, training, and work experience
• One or more Agile certifications (SAFe preferred)
• Experience using Azure DevOps (ADO) highly preferred
• Familiarity with ICE products supporting bankruptcy and foreclosure supported preferred
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence effective presentation and interpersonal skills
• Knowledge of financial services industry and associated products or B2B software products
• Knowledge of end-to-end systems development life cycles (i.e. iterative and other modern approaches to software development) with emphasis on SAFe and/or Lean-Agile development
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner across various levels of the organization and varying areas of focus
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Relationship management skills, understanding and focusing on stakeholder needs, establishing credibility, and building positive, professional, relationships with all stakeholders
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail, and must be resourceful
• Analytical, problem-solving skills
• Proven ability to manage multiple large and/or complex initiatives (i.e., involving many activities and deliverables or that have a major impact risk/value to the organization)
• Requires leadership and negotiation skills
• Flexibility, versatility, dependability
• Broad understanding of modern technical development frameworks and strategies (i.e.: API First, Design Thinking, Mobile First, BDD, TDD)
  

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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