About Company: Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world. From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries. What We Offer: Growth & Development:
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to work on groundbreaking projects that shape the future of space and defense.
Benefits: Employees are eligible to participate in the benefits offered throughout their availability, including the following:
- Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
- Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
- Paid Time Off (PTO), accrued biweekly
- 401k with employer match
- Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
- Tuition reimbursement and other employee programs
- Flexible schedules offered at some of our labs
- Monthly Lab Bonus plans (Based on position)
About the Role:
Job Summary: Manages a book of active, customer projects that may consist of short-term, transactional work, mid-term testing projects, and long-term, complex projects. Ensures projects are completed on-time, within budget, and within scope with the goal of compressing the project life cycle (from New to Complete as quickly as possible) and delivering the project to the customer expectations while minimizing the cost to complete the project. Provides the level of engagement as required by type of project and specific customer to ensure the customer's needs and expectations are met. Has a high focus on customer engagement and on creating a positive customer experience.
Job Responsibilities:
- Manages, plans, and controls individual projects through their entire life cycle from new to completion
- Must move projects from initiation to closing as quickly as possible while keeping costs at or below quoted amount
- Focus on delivering business value to company and our customers
- Fulfill our commitments and customer needs
- Ensure the project is completed on-time, within budget and within scope
- Manages projects to prevent downbooks
- Proactively manages planned and unplanned subcontracted work (i.e: IJOs and non-NTS subcontractors) including negotiating pricing, setting expectations with the subcontractor, and monitoring subcontractor progress
Job Requirements:
- Able to manage all forms of COS.
- Able to identify the opportunity to upsell services via COS such as Expedite, Unique Test Services, Test Procedures, etc.
- Strong knowledge of facility's core business (ex: Environmental testing, Dynamics testing, EMC testing, etc.).
- Strong organizational and time management skills to manage projects.
- Strong sales skills to address contract management.
- Strong working knowledge of financial controls; quoting, pricing, and negotiation.
- Advanced skills in prescribed internal tools for full scheduling, ERP, and MS Office skills.
Education and Experience:
- Associates degree or equivalent industry experience
- Minimum 3 years experience testing or technical customer service experience
- Previous work experience in a testing lab environment highly preferred
- Project management experience required
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