Clinical Care Attendant

Clinical Care Attendant

Grundy Family Medical Clinic

Full Time; 32 hours per week including evening and weekend hours

The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively "Provider") with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management.

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Clinical Excellence/Patient Care

• Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic. Escort back to exam suite. Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability and desire. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.

• Obtain patients review of systems and history, measure vital signs, including but not limited to weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient's chart and consistent with clinical protocol.

• Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.

• Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.

• If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider.

• Review after visit summary and provide instructions to patient as instructed by Provider.
• Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.
• Consistent with UPC policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required.
• Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure.
• Consistent with UPC policy maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).

Employee Development

• Maintain UPC and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.

• May serve other departments as assigned.

• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.

• Maintain regular and consistent attendance at work.

• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

• Maintain compliance with Personnel policies and procedures.

• Monitor environmental conditions in order to secure protected health information.

• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

• Perform all duties consistent with training and licensure.

• Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office.

Required:

• Graduate of an accredited program for Medical Assistants or completion of an accredited EMT course. OR 3-5 years of experience as a Certified Medical Assistant will be considered as an alternative minimum requirement if a graduate from a non-accredited program. Being a graduate of a registered Apprenticeship will also be considered an alternative minimum requirements
• Current CMA certification for Certified Medical Assistant from AAMA, NCCT, AMT or NHA or EMT certification.
• Valid driver's license when driving any vehicle for work-related reasons.
• BLS and Mandatory Reporter

Preferred:

• Graduate of an accredited program for RN/LPN license with associate's degree.
• Completed Nationally Accredited Paramedic Program at the Certificate or Associates Degree Level.
• Two years' experience in a Family Practice setting, Urgent Care, or related field preferred.
• Iowa or Illinois RN/LPN license.
• Current Paramedic Certificationand/or License as required by the State of Iowa/Illinois.