Network Incident Manager - Charlotte, NC

Segra is searching for a dynamic and experienced Network Incident Manager to work in our Charlotte, NC office.

Role Overview:

The Network Incident Manager will be responsible for overseeing and managing network incidents, ensuring timely resolution, and minimizing impact on business operations. The incumbent will use strong analytical skills, excellent communication, and the ability to work under pressure.

Required Qualifications:

• Minimum of 5 years of experience in networking
• Must have an understanding of project management
• Must have prior experience with post-incident review (reason for outages, etc.)
• Must have experience in the Telecom industry

Preferred Qualifications:

• Education: Bachelor's degree in computer science, information technology, or a related field, or combination of education and experience is required.
• Experience: Minimum of 5 years of experience in network management or incident response is required.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in network monitoring and incident management tools.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.