Customer Service Associate

Advanced Plating Technologies

$18 + based on experience - Full Benefit's Package Available

United States, Wisconsin, Milwaukee

405 West Cherry Street (Show on map)

May 15, 2025

Job Description

Role and Responsibilities:

The Customer Service Associate is the initial contact for customers either by phone, email, or in person for visits. This role plays an important part in maintaining the day-to-day relationship with our customer as well as ensuring consistent communication. This role will perform daily data entry of customer orders and contract review. This position reports to the Customer Service Supervisor. The key responsibilities are listed below:

Ability to produce accurate, professional, and error-free data entry in a timely manner, interface with customer to ensure necessary documentation has been received
Listen to customers' questions and concerns, and provide answers or responses
Answer main phone line calls and direct to appropriate person
Responsible for logging of data and customer information with customer relationship software (Goldmine)
Refer customers to supervisors or more experienced employees when needed
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Keep/relay accurate records of discussions with customers
Generate and send open order reports to applicable customers
Receive daily mail and distribute
Assist with office typing, printing, correlating, and filing
Records customer inquiries by documenting inquiry and response in customers' accounts
Maintains customer files and records.
Resolve customer's billing issues

Qualifications and Education Requirements

The qualified candidate should have a high school diploma. Some college coursework is preferred. Comprehensive MS Office skills in Outlook, Excel, Word and PowerPoint are a must. The qualified candidate should possess 1 to 3 years in a related field, customer service experience preferred. The candidate should have great organizational skills and previous experience with data entry in a Unix based ERP system as well as Goldmine (CRM) is a plus.

Required Skills

Problem Solving, Documentation Skills, Active Listening, Clear Phone Communication, Conflict Resolution, Multi-tasking, Attention to Detail, Organization, Accounting, Data Entry

Work Environment:

The work environment is mostly office based, but occasional exposure to the manufacturing area which has a variety of chemical baths in use may be required. Communication and teamwork are highly valued within the company as well as the push for continual improvement.