Inbound Customer Service Representative & Outbound Collector

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Inbound Customer Service Representative & Outbound Collector

Location(s): Ankeny, IA

Outbound Collectors:

Will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.

Responsibilities (1st shift):

• Answer inbound phone calls from internal and external customers.
• Process payments.
• Make credit release decisions following procedures as stated in The Gas & Equipment Inc. way.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Perform outbound collections calls in support of credit release procedures.
• Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standards.
• Other duties as assigned.

Requirements:

• 2+ years Credit & Collections experience.
• Handling inbound calls in a fast-paced environment.
• Computer experience in Word and Excel.
• Customer service skills.
• Effective verbal communication skills.
• Working successfully in a team environment

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.