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Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: We're looking for an energetic and organized leader to manage our Game Presenter team in a fast-paced live streaming studio environment. As a Manager for Live Streaming, you'll be in charge of hiring, training, and guiding our presenters and supervisors to deliver top-quality live games. You'll also handle scheduling, day-to-day operations, and help ensure we meet company and regulatory standards. If you're passionate about building strong teams, creating smooth operations, and delivering a great guest experience, we want to hear from you! Help us create a fun, professional, and engaging environment where both our team and viewers thrive.
THE DAY-TO-DAY:
Maintains appropriate staffing level of Game Presenters and Supervisors based on scheduling needs. Screens, interviews, and hires candidates. Facilitates an in-depth training program for employees matching the unique nature of the live streaming service. Develop additional training programs as needed for new games, procedures, guest service standards, etc. Evaluate performance based on observation and guest feedback and provide coaching and additional training for Supervisors and Game Presenters. Ensure the team adheres to game policies and procedures; implement and train the team on new rules, games, and procedures as needed. Oversee staff schedules to ensure appropriate game coverage at all times and create and submit daily operational reports required by the department. Resolve guest issues promptly as needed, escalate and/or resolve technical issues as they arise. Maintain a high level of guest service and employee engagement through fostering a culture of cooperation, accountability, and professionalism; recognize employees for exhibiting these behaviors and other accomplishments.
THE IDEAL CANDIDATE:
Bachelor's Degree or equivalent experience 1+ years in Hospitality, Entertainment, front-facing guest service, or prior relevant experience 2+ years of Supervisory Experience in Hospitality, Entertainment, or other front-facing guest service environment, or prior relevant experience.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free Parking Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
FULL JOB DESCRIPTION: http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12370 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
May 16, 2025