Sales Support Representative

Candidates for this role must be available to work 8:00 am - 4:30 pm PST OR 8:30 am - 5:00 pm PST

JOB OVERVIEW:

Receives telephone calls and emails from field reps to answer inquiries on various issues, including but not limited to, orders, product information, bills, shipments, return labels, credits, and tracking orders, practice analysis, conversions, event support, assist on onboarding and create Salesforce profiles. Supports supervisor with various leadership functions including but not limited to training, answering team questions, process improvements and standard operating procedure creation. This role is a remote position.

KEY RESPONSIBILITIES:

• Receives telephone calls, emails, and cases from team Schein members to answer inquiries on various topics. These tasks will include but not limited to account transfers, practice analysis, conversions, credits, returns, custom quotes, & special-order emails
• Assist Supervisors with approving and releasing pending credits and call tags, 530 pend releases, Data Warehouse reports, reviewing/processing requests in the Dental Merchandise Credit/Rebill Mailbox, bid tool status update, Concur Delegate communication, & follow up training.
• Execute the primary system and procedural training of all new hires under the direction of the Sales Support Supervisor. Trains current Sales Support TSMs on new procedures, and maintain training manuals/materials, updating as needed.
• Assist Sales Support team with everyday questions/concerns and help them with escalations
• Participates in other duties and/or special projects, as required.

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small to medium sized projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 4 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

The posted range for this position is $40,053 to $62,583 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers