On Call Concierge

The On-Call Concierge provides exceptional customer service and attends to the needs of clients on an as-needed or on-call basis. The individual in this role is responsible for offering personalized services, coordinating events, managing guest inquiries, and ensuring a seamless experience for clients, regardless of the situation. The position requires a highly flexible and responsive attitude, as the concierge will be contacted during specific hours or emergencies, depending on client needs.

• Answer phone calls, emails, or messages from clients seeking assistance.
• Provide information about local services, attractions, dining options, and entertainment based on client needs.
• Address and resolve client issues or concerns in a timely and professional manner.
• Maintain clear and regular communication with clients to ensure all requests are handled.
• Provide updates on ongoing requests or activities, ensuring a high level of satisfaction.
• Receiving, storing, organizing, and ensuring the safe delivery of packages or special items to clients.
• Be prepared to respond quickly , offering immediate assistance when necessary.