Facility Maint Tech Mech Trds
Please see Special Instructions for more details.
The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, national guard, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.
EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu
Posting Details
Position Information
Classification Title |
Facility Maintenance Technician - Mech Trades |
Working Title |
Facility Maint Tech Mech Trds |
Position Type |
SHRA Non-Exempt |
Position Number |
080340 |
Full/Part Time |
Full-time |
School/Department Information |
The Division of Student Affairs provides opportunities that foster safety, affirmation, and belonging while supporting the academic, artistic, and holistic development of every student, as they strive to achieve their potential as student-artists in their global community. UNCSA's student body consists of 500+ commuter and 700+ residential high school and college students.
Within the Division, the area of Student Affairs Operations provides on-going maintenance and on-call support for 420+ residential college and 200+ residential high school students. |
Primary Description of Work |
This position is responsible for conducting preventive, routine, and emergency maintenance and repairs within UNCSA's on-campus residential facilities, which house students ranging in age from early teens to late twenties. The employee applies technical expertise across multiple building systems-HVAC, plumbing, electrical, and mechanical-while maintaining an awareness of the unique operational, safety, and developmental considerations present in residential student living environments.
Working both independently and as part of a broader facilities and housing team, this role ensures the functionality, comfort, and safety of student spaces by adhering to institutional standards, regulatory requirements, and manufacturer specifications. The employee is expected to respond to service requests in a timely, professional, and student-centered manner, in alignment with the mission and goals of the Division of Student Affairs and the Housing Department.
This position also provides consultation and technical support to
UNCSA Facilities Management staff and outsourced contractors, contributing to a coordinated and efficient approach to campus maintenance. The employee is expected to demonstrate initiative, flexibility, and a commitment to continuous improvement in customer service delivery and facilities support.
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Work Schedule and hours |
Monday - Friday
Some weekend/emergency on-call rotations.
8am-5pm
Some weekend/emergency on-call rotations. |
Description of Responsibilities and Duties |
Facilities Maintenance (Primary Function)
Supports the operation, safety, and long-term reliability of university residential facilities by performing skilled maintenance and repair duties across mechanical trades.
This position provides comprehensive facilities maintenance for UNCSA's residential communities, including the
college residence hall (Artist Village),
high school residence halls (Moore and Sanford Halls), and
campus apartments (Center Stage Apartments).
- Perform skilled and semi-skilled work in the repair, servicing, and maintenance of residential building systems, including HVAC, plumbing, electrical, and mechanical systems.
- Troubleshoot, test, and repair complex systems such as motors, electronics, hydraulic control valves, and mechanical assemblies using diagnostic tools and technical knowledge.
- Maintain and service a wide range of residential equipment, vehicles, and machinery to ensure consistent, safe operation and student satisfaction.
- Operate hand and power tools safely and with technical proficiency according to industry best practices.
- Assist in the planning and execution of preventive maintenance schedules in collaboration with Facilities Management leadership and outsourced contractors.
- Coordinate with internal trades and external vendors to complete service work with minimal disruption to residential life.
- Procure parts and materials as needed for maintenance work; communicate directly with vendors to source supplies in a timely and cost-effective manner.
- Manage daily spare parts inventory, including appliances and tools, ensuring key components are readily available and usage is appropriately tracked.
- Work independently and in coordination with a broader facilities team to address maintenance needs across Artist Village, Moore Hall, Sanford Hall, and Center Stage Apartments.
Customer Service
Supports a student-centered, responsive, and solutions-oriented approach to facilities maintenance in
UNCSA residential communities.
- Respond to maintenance requests submitted by students through StarRez, the university's cloud-based housing management platform, within 48 hours of submission.
- Complete all elements of the work order process, including accurate documentation of work performed, feedback on recurring issues, and equipment notes that inform future maintenance planning.
- Communicate clearly and respectfully with students, staff, and contractors-demonstrating professionalism, patience, and a solution-oriented mindset, even in high-pressure situations.
- Provide timely and transparent updates to internal and external customers as well as supervisors regarding the status of work orders, especially when delays, access issues, or complications arise.
- Escalate unresolved, complex, or sensitive issues appropriately, using sound judgment and discretion.
- Demonstrate empathy, emotional intelligence, and cultural awareness when engaging with students and colleagues from diverse backgrounds.
- Exhibit a can-do attitude and flexibility when navigating challenges, shifting priorities, or adapting to new procedures and service expectations.
- Use basic computer programs, including email and departmental platforms, to support effective communication and documentation.
Safety Compliance and Preventive Maintenance
Ensures the health, safety, and operational continuity of residential facilities by performing preventive maintenance and adhering to applicable safety standards.
- Independently determine the need for, and perform, routine service and upkeep of mechanical, structural, plumbing, and electrical systems with minimal supervision.
- Execute preventive maintenance tasks on HVAC systems in Moore Hall, Sanford Hall, Artist Village, and Center Stage Apartments in accordance with manufacturer specifications and established university schedules.
- Replace HVAC filters and conduct regular inspections to ensure systems operate efficiently and within required performance ranges.
- Perform essential equipment and system checks in alignment with OEM (Original Equipment Manufacturer), OSHA, and UNCSA safety and compliance standards.
- Identify safety risks during service work and take immediate corrective action or report concerns as appropriate to mitigate hazards.
- Use tools, ladders, and other equipment in a manner consistent with occupational safety standards; wear required PPE and follow all departmental safety protocols.
- Maintain accurate records of preventive maintenance activities, inspections, and safety-related tasks to support regulatory compliance and operational transparency.
- Participate in regular safety training and remain current on changes to compliance protocols related to building systems, residential environments, and maintenance operations.
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Minimum Qualifications |
Graduation from high school or equivalent. Experience in the trade(s) areas related to the position's role may be substituted on a year-for-year basis.
If no applicants apply who meet the required competency level and training and experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. |
Preferred Qualifications |
Having an
APPA Educational Facilities Professional Certification
OSHA 10-Hour Training Course Certification |
Terms of Employment |
S1 12 month |
Knowledge, Skills and Abilities |
Knowledge, Skills, and Abilities
Technical Knowledge of building systems and trades including HVAC, plumbing, electrical, and mechanical systems, with the ability to troubleshoot and repair components independently. Preventive Maintenance Expertise in maintaining and servicing HVAC equipment, motors, pumps, valves, and related infrastructure in alignment with manufacturer and safety standards. Diagnostic and Problem-Solving Skills to assess system malfunctions, determine root causes, and implement timely, cost-effective solutions. Safety and Compliance Awareness with the ability to follow OSHA regulations, OEM guidance, and institutional safety protocols, including proper PPE usage. Customer Service Orientation with the ability to communicate clearly, respectfully, and professionally with students, colleagues, and external vendors in a residential campus environment. Work Order and Documentation Proficiency, including familiarity with systems like StarRez or similar work order platforms, and the ability to accurately log maintenance activities. Inventory and Resource Management skills to track, organize, and procure parts, tools, and materials as needed to support repair and maintenance functions. Adaptability and Flexibility to work independently or collaboratively in a dynamic environment, adjusting to evolving needs, priorities, and service expectations. Communication Skills to write clear service notes, emails, and reports; and to explain technical issues to non-technical audiences. Basic Computer Skills, including the use of email, digital forms, maintenance databases, and online vendor portals.
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Special Conditions for Eligibility |
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Functional Competencies
Functional Competency |
Knowledge - Technical |
Competency Description |
Ability to perform a variety of recurring and non-recurring tasks/functions. These
tasks/functions may involve related or varying processes to test, renovate, overhaul, replace,
and perform preventive maintenance on standard mechanical systems.
Ability to provide technical assistance to others by troubleshooting standard facilities
maintenance issues and determining their cause.
Ability to mentor other technicians. |
Competency Level |
Journey |
Functional Competency |
Problem Solving |
Competency Description |
Ability to identify facilities-related maintenance problems that require in-depth
analysis, and identify options for solving those problems.
Ability to solve unusual facility maintenance problems that require the application of
journey level trades knowledge and determines the most effective and efficient
course of action.
Ability to gather and analyze/interpret information to better understand the nature of
the problem. May seek input from subordinates, peers, and/or managers in the
decision-making process in order to solve the problem.
Ability to evaluate options and choose appropriate action by considering potential
outcomes.
Ability to make sure that problem is appropriately addressed. |
Competency Level |
Journey |
Functional Competency |
Attention to Detail |
Competency Description |
Ability to ensure all work meets and/or exceeds applicable codes and standards.
Ability to check and re-check work prior to, during, and after completion.
Ability to ensure that all parts of a project/task are completed.
Ability to use appropriate record keeping methods. |
Competency Level |
Journey |
Functional Competency |
Coordination - Work |
Competency Description |
Ability to determine project/assignment by breaking them down into tasks.
Ability to set objectives and prioritize activities and tasks; ability to adjust priorities when
appropriate.
Ability to take advantage of available resources (personnel, processes, departments, and tools) to complete work efficiently.
Ability to anticipate obstacles/roadblocks and prepare alternative plans to ensure timely task
accomplishment.
Ability to use time effectively and not let distractions interfere with completion of the job/project. |
Competency Level |
Journey |
Functional Competency |
Communication |
Competency Description |
Ability to clarify the purpose and importance of directives, instructions, and messages;
ability to present information in a clear and concise manner.
Ability to seek input, listen, and check for mutual understanding; ability to ask for and
provide clarification as needed.
Ability to explain purpose and procedures of facilities maintenance projects in language
easily understood by the customer. |
Competency Level |
Journey |
Functional Competency |
Safety and Health Compliance |
Competency Description |
Ability to identify and resolve potential safety problems and unsafe work practices.
Ability to demonstrate to employees and others, safe ways to perform job tasks or the
use of equipment.
Ability to inform supervisor of unusual safety concerns and make recommendations for
resolution.
Ability to determine appropriate protective equipment based on established standards.
Ability to regularly assess site and shop operations for safety. |
Competency Level |
Journey |
Functional Competency |
Client/Customer Service |
Competency Description |
Ability to identify options, develop solutions, and take action when responding to customer requests.
Ability to satisfy individual customer requests while balancing multiple priorities.
Ability to assess or check with customer to ensure solution meets request.
Ability to develop effective working relationships with internal/external customers
(vendors, subcontractors, etc.) that further the work unit's goals.
Ability to review customer requests and seek clarification as needed. |
Competency Level |
Journey |
Posting Detail Information
Posting Number |
AS604P |
Open Date |
05/15/2025 |
Close Date |
05/20/2025 |
Open Until Filled |
No |
Salary Range |
$47263 - $52,000 |
Recruitment Range, if applicable |
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Special Instructions to Applicants |
The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, national guard, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The
UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.
EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you learn about this employment opportunity?
- UNCSA Website
- Agency Referral
- Print Advertisement (Newspaper / Periodical)
- Social Media (LinkedIn, Twitter, Facebook, Other)
- Online Job Board
- Other
Documents Needed To Apply
Required Documents
- Resume
- Cover Letter
Optional Documents
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