Oncology Patient Specialist 2

Inova Health System
parental leave, paid time off
United States, Virginia, Fairfax
May 12, 2025
Inova Fairfax Hospital is looking for a dedicated Oncology Patient Specialist 2 to join the team. This role will be a full-time day shift position from Monday - Friday. This role will be responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting Oncology scheduling. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Oncology Patient Specialist 2 Job Responsibilities: Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication. Coordinates and provides pre-service instructions for patients having complicated or multiple examinations, tests and services; Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results. Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes. Accurately transcribes order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center; Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling. Maintains knowledge of current local, state, federal and third party regulatory requirements; Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary. Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants. Presents clear and accurate information to customers when providing solutions to an issue; Generates alternative solutions that will meet customer needs/expectations; Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs. Explains insurance benefits and patient liability by using appropriate communication methods/styles; Conducts post-submission follow-up on alternative funding applications; Requests/secures balance due payments from patients in accordance with established policies and procedures. Minimum Qualifications: Experience: 3 years of healthcare patient access experience/ healthcare revenue cycle experience or 3 years of experience in an Oncology medical office. Education: High School diploma or equivalent.